Privacy Policy

This privacy policy explains how Villa Veha collects, uses, and protects your personal data when you use the website villaveha-samui.com.

We are committed to respecting the confidentiality of your information in accordance with the General Data Protection Regulation (GDPR and all applicable data protection laws.

1. Data controller

The data controller is:

Company name: Lucky Life Samui Co., Ltd. (Monchai Yanniyom)
Address : 32/64, Tambon Bo Put, Koh Samui, Surat Thani 84320, Thaïlande
Phone: +33 7 60 44 27 36
Email : contact@villaveha-samui.com

Website hosting provider:
O2Switch – 222-224 Boulevard Gustave Flaubert, 63000 Clermont-Ferrand, France
Phone : 04 44 44 60 40

2. Personal Data Collected

We collect only the data strictly necessary for the proper functioning of the website and for managing reservations, including:

• Data provided via the contact form (first name, last name, email address, message)

• Data provided during a reservation (first name, last name, email, country of residence, stay dates, number of guests)

• Payment-related data (processed exclusively by secure payment service providers)

• Browsing data (IP address, browser type, pages visited, visit duration), via cookies and analytics tools

⚠️ Banking data is never stored or processed by Villa Veha.

3. Purposes of Data Processing

The collected personal data is used to:

• Respond to requests sent via the contact form

• Manage reservations and stay follow-up

• Process payments and secure transactions

• Issue confirmations, invoices, or reservation-related documents

• Improve website performance and user experience

• Comply with legal and regulatory obligations

4. Payment Methods and Third-Party Providers

Online payments are processed by secure payment service providers, including Stripe.

These providers may collect certain data necessary to process payments, in accordance with their own privacy policies.

Villa Veha never has access to users’ banking details.

5. Data Retention Period

• Contact form data: 12 months after the last exchange

• Reservation and billing data: 10 years (legal and accounting obligations)

• Cookies : 13 months maximum after placement

• Technical/server logs: 6 months

6. Data Sharing

Personal data is never sold..

It may only be shared with:

• Technical service providers necessary for website operation (hosting provider, booking tool)

• Secure payment service providers

• Administrative or judicial authorities when required by law

7. Cookies

The website uses cookies to:

• Ensure proper website operation

• Analyze traffic and performance

• Improve user experience

• Secure online transactions

Cookie management is handled via a compliant consent banner, accessible at any time.

For more information, users are invited to consult the Cookie Policy..

8. Data Security

We implement all appropriate technical and organizational measures to ensure the security, integrity, and confidentiality of personal data, and to prevent any unauthorized access, loss, or disclosure.

9. User Rights

In accordance with the GDPR, you have the following rights:

• Right of access to your personal data

• Right to rectification

• Right to erasure

• Right to restriction of processing

• Right to object

• Right to data portability

To exercise your rights, you can contact us at:
contact@villaveha-samui.com

10. Changes to the Privacy Policy

This privacy policy may be updated at any time to reflect legal, technical, or functional changes to the website.

Users are encouraged to review this page regularly.